Refund policy

Returns
Returns can be postmarked within 10 days from the date of your online purchase.

The criteria must be met:

To be eligible for a return, your item must have the original tags attached, unworn and in the same condition that you received it. 

• Shoes must be returned with the original shoebox intact and unaltered. The shoebox may not be used as a package. Any tape or labels placed on the shoebox will result in the package being refused and no refund will be issued.
• Items maybe returned for online credit only. You will received a  code to use for your next purchase. No cash refund.
• Customer is responsible for shipping costs on return and will not be reimbursed for original shipping costs.
• Sale or discounted items are non returnable.

How to Make Return:

Email onepaintedhouse@gmail.com to inform us of the reason of return.

Please include the following information in email:

Subject Line: RETURN

Name:

Email:

Phone Number:

Order Number:

Reason of return:

Shipping

To return your product, mail to:

The Painted House

239 S Lowe Ave

Cookeville TN 38501, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.